Setting the Groundwork for Your Brand

Since acts as the representative for your brand on your website, shouldn’t it also look like your online representative? On this page you will learn how to customize your representative icon.

The 3 Essential settings

As soon as you set up your, you cannot forget to set up these three important settings: Channel profile, Bot profile, and theme settings. This bot will be the first point of contact to your brand before any manager or operator.
Channel Profile
Write your brand name and short bio to let your customers know who you are!
Bot Profile
Your bot will send automatic messages such as greetings and important contact information settings to your customers. Setting up your bot will take place of the operator as the first point of contact for your customers
Theme color
Set your theme to match with your brand’s own colors. You can not just set your theme colors in just the button, but also the lounge and chatting window.

What is the Channel lounge?

The lounge is that pop-up window which appears when you click the channel button on your site. On the lounge you can show more of your branding. It is divided into three main parts: Channel profile, Chat and moderation settings, and external messengers.
Channel Profile
Set your Channel’s representative profile and brand information
(→Learn more about Channel profile settings set up)
Chat and Operation settings
Send the first message to your customer, and set up operating hours.
(→ Learn more about Channel Operation Settings)
External Messenger
Link to external messengers such as Instagram feeds to advertise and market your brand outside of your website
(→ Click here to Integrate External messengers)