How to integrate Slack
Go to [Channel Settings] → [Integration] → [Other Apps] and on the Slack box, click [Install]
After clicking [Install], a new window should appear.
Select Slack workspace & Slack channel to send the notification
Test the integration
Go back to the Installation button at [Channel Settings] > [Integrate] > [Other Apps] and check that the installation is complete.
To test the integration, check that the message below appears on your Slack channel.
Do I get a notification every time a customer sends a message?
A customer started a new chat, but it isn’t appearing on Slack.
Are there any functions available other than notifications?